Please note that consular posts may take up to 10 business days to process the application once it has been completed, verified for accuracy, and submitted to the respective consular post for their analysis.
If your travel date is approaching and you have not yet received your visa, we recommend the following steps:
We strongly advise applying for your eVisa two months before your planned travel to Brazil. This timeframe provides sufficient leeway to complete and/or rectify your visa application if necessary.
In case of losing your eVisa, you can easily reprint it by accessing the online website or checking your email.
However, we recommend taking the following precautions:
Providing an incorrect email address prevents you from receiving a login link and an autogenerated password. Consequently, your data will not be accurately recorded, and you will need to reapply.
If you are not receiving emails related to your eVisa, despite providing the correct email address during the application process, how should you proceed? To address this issue, please contact one of our staff members by clicking here.
If you're experiencing difficulties with email delivery, please contact our staff by clicking here.
Yes, the value of the eVisa fees for a child is the same as the value of the eVisa fees for an adult.
Yes, the value of the eVisa fees is the same for all passport categories.
Although there is the possibility of the familiar eVisa, the analysis of the applications is done separately. If your eVisa was denied, you have to apply for the Consular Visa (but the rest of your family can keep the eVisa).
No, it is not possible to ask for the refund of any fee.
No, it is not possible to ask for the refund of any fee.
If your eVisa is denied, you may reapply 24 hours later using the same email address by clicking on 'Start Application'.
No, only your application will be on pause waiting for the additional documents.
Your eVisa will be valid as per its expiry date. When you travel to Brazil, please make sure to carry both your expired passport (which contains the eVisa) and your new passport. This is necessary for the immigration authorities to verify your eVisa and to make decision to enter the country.
Ensure that each file you are trying to upload meets the required file extension and size limit as specified during the upload step. Uploads will only be successful if these conditions are met. Sometimes switching to a different web browser (such as Chrome, Firefox, or Edge) can help resolve technical issues.
If the issue persists, we strongly recommend contacting our support team as soon as possible. They will be able to guide you and help ensure your documents are submitted within the required timeframe by clicking here
If you don’t submit the additional documents within 15 days, your eVisa will not be processed. You will have to start a new application.
Your passport must be valid for at least one more month after your arrival in Brazil. If that is the case, though, before booking your air tickets, please check with the airline whether a passport with only a 1-month validity will be accepted for travel.
Please be informed that in the Province of Quebec, all notaries are public notaries registered with the “Chambre des notaires du Québec”.
As such, authorization and non-citizenship letters notarized in Quebec must be accepted, even if the stamp only states “notary” and does not explicitly say “public notary.”
If you lose your old passport that contained the issued eVisa, please carry a photocopy of the old passport’s bio page along with a police certificate confirming the loss of the old passport. You may travel to Brazil using your new passport together with the current eVisa copy.
Please try the following steps:
Please send us your full name, mobile number, passport number, visa category, browser details, and an error screenshot/PDF.